CANDORPAY Online & Mobile Privacy Statement

Information Protection


CANDORPAY is committed to your privacy. Our goal is to maintain your trust and confidence when handling personal and financial information about you.


This U.S. Online & Mobile Privacy Practices Statement (“Statement”) describes CANDORPAY’s online and mobile privacy practices and applies to anyone who visits our websites or CANDORPAY-branded social media sites or pages, or uses our mobile applications.  The term "CANDORPAY" or "we" or "us" or "our" in this Statement means affiliates or subsidiaries of CANDORPAY linking to this Statement.


By using this website or CANDORPSY'S online services or our mobile applications, you agree to the terms and conditions of this Statement.

Information We Collect


When you use our website or our mobile applications, we may collect data from you that generally fall into one of two categories:

“Personal Information” - Personally identifiable information you provide to us such as your name, mailing address, email address, telephone or wireless phone number, social security number (used for identification purposes), or other information that identifies you.

“Online/ Mobile Activity Data” - Data such as your IP address, your browser type and language, and your display/ screen settings; data about how you use our website and how you interact with our website and mobile advertisements; data about your mobile device; advertising identifiers; geolocation data; social media preferences and other social media data; and other data that may be aggregated and/or de-identified (information that doesn’t identify individual consumers/customers).


How We Collect Information

When You Use or Visit Our Website, Online Services and Mobile Applications


CANDORPAY may collect information about you when you browse our website or use our online services. We may collect Personal Information when you voluntarily provide it to us through forms on our website or in our mobile applications, such as employer information, employee information and login pages for online services or mobile application access.


CANDORPAY may also use cookies and other online tracking devices such as pixel tags and clear GIFs (also known as web beacons) to collect Online/Mobile Activity Data from you depending on your browser settings. Cookies are small text files that a website’s server places on your computer. Cookies provide a means for websites that you visit to track browsing activities conducted with your computer. A Web beacon is a small string of software code that represents a graphic image on a website or email.


CANDORPAY may also partner with certain third parties to deliver advertisements and monitor activities on our own website and other websites.  Our partners may use cookies, web beacons, and/or other monitoring technologies to compile statistics about website visitors.


When You Use Our Mobile Applications


Additionally, CANDORPAY may collect Online/Mobile Activity Data when you access our mobile applications or use the browser on your mobile device to access our website or online services. For example, if you have enabled location services on your mobile device, we may collect geolocation data from your device.

When You Use Our Social Media Pages


CANDORPAY has official pages on social media websites such as Facebook®, Google+, Twitter®, Pinterest, Tumblr, LinkedIn and YouTube that enable consumers and customers to discuss their experiences with CANDORPAY products and services.  We may also partner with companies that operate social media websites through which you may engage with CANDORPAY.  When you interact with us on social media websites we may collect information such as your likes, interests, feedback and preferences. When you interact with our partners, you are subject to their terms of use and privacy policies.  We may collect information from our social media partners, but only if you choose to share with them and they, in turn, share such information with us.  Never include sensitive personal, financial or other confidential information such as your Social Security number, username or password, phone number, mailing address or email address when posting or commenting online. Any posts you make on our official social media pages -- including posts that contain pictures, comments, suggestions, opinions, complaints or Personal Information -- are available to others who use those pages and are subject to the terms of use and privacy policies of the companies that operate the websites on which they appear. Please refer to the policies of those companies to better understand your rights and obligations with regard to such posts.

You are also subject to this Statement and our social media guidelines when you visit our official social media pages.

How We Use Information


We may use Personal Information and Online/Mobile Activity Data we have collected for a variety of reasons. For example, we may use this type of data:


To enable you to subscribe for CANDORPAY products or services


To enable you to use online tools or perform certain online reporting


To service and manage your online accounts including responding or updating you on inquiries or to contact you about your online accounts or services subscriptions


To offer you special products and services and deliver advertisements to you in the form of banner ads, splash ads (ads that appear as you sign on or sign off of your online accounts) or promotions based on your location


To verify your identity and/or location to allow access to your online accounts, online reporting and assist us in taking data security precautions and to engage in fraud prevention/detection


For business purposes, including data analysis, to improve, personalize, optimize your website browsing and mobile application experiences by examining which parts of our website you visit or which aspect of our mobile applications you find most useful, and to improve existing or develop new products and services


To comply with federal, state or local laws; civil, criminal or regulatory investigations; or other legal requirements


To share with companies within the CANDORPAY family and with trusted third parties who are contractually obligated to keep such information confidential and to use it only to provide the services we have asked them to perform.

Managing Your Online and Mobile Preferences


You provide Personal Information to us on a voluntary basis and are not required to provide it in order to browse our websites. If you provide us with Personal Information to obtain a consumer product or service from us, our CANDORPAY Privacy Notice will govern how we share your Personal Information with our affiliates and third parties and will enable you to opt out of certain types of sharing.


Online Tracking & Advertising on our Sites or Apps


As you access our online services over time, cookies and similar technologies such as web beacons allow us to collect information such as browser type, pages visited, preferences, and your relationship with us.  CANDORPAY may customize content and advertisements for our products and services on the websites or mobile apps we own. In order to make the content and advertising as informative and useful as possible, we may use information about your relationship with us (such as number of accounts and subscriptions or location). Currently, for online advertising purposes, our website does not respond to browser “do not track” signals, but these signals may be used for fraud prevention. However, if you choose, you can set your website browser to inform you when cookies are sent or you may choose not to accept cookies. Your decision not to accept cookies could limit access to some of the services and offers that are available on our website. You also may not receive advertising or other offers from us that may be of interest to you.

Mobile Devices


Some mobile devices come with a non-permanent advertising identifier or ID which gives companies the ability to serve targeted ads to a specific mobile device. In many cases, you can turn off mobile device ad tracking or you can reset the advertising identifier at any time within your mobile device privacy settings. You may also choose to turn off location tracking on your mobile device. By turning off ad tracking or location tracking on your mobile device, you may still see the same number of ads as before, but they may be less relevant because they will not be based on your interests.

Behavioral Advertising on Third Party Sites


Certain CANDORPAY partners may use unique cookies to collect Mobile/Online Activity Data on our website or mobile applications to advertise on third party websites CANDORPAY products and services that may be of interest to you. Our partners are subject to their own privacy policies. Additionally, we may partner with websites like Google and Yahoo to display ads to you based on search terms you use on those websites. Please review the privacy policies of those websites for instructions on how to limit these ads.


Please note that you may still receive general online advertising from CANDORPAY even after you adjust your ad preferences with certain web search engines. Such advertising, however, will not be based on Online/Mobile Activity Data or search term information.



If we send you an email advertisement, it will include unsubscribe option to opt out of receiving such emails in the future. If you are a customer and you elect to opt out of receiving email advertisements, we may still send you emails about your account relationships with us. To opt out of receiving email advertisements, you may submit your request at If your name was previously selected for any of our upcoming email offers, it is possible for you to receive information from CANDORPAY up to 30 business days after your request has been submitted.


If you receive an email that claims to be from us but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail. Instead forward it to us at then delete it.

Updating Your Information


Keeping your account information up-to-date is very important. You may review, or update certain account information by logging into your account online. If you cannot change the incorrect information online, or you prefer to request changes offline, please use the Contact Us option on our website, or call or write to us using the contact information listed on our website.



Our websites may include links to third-party websites. These third parties are not subject to this Statement or to the CANDORPAY Privacy Notice. Whenever you visit a third-party website, you should review its privacy notice.


Information Security


At CANDORPAY, we make your safety and security a top priority and are committed to protecting your personal and financial information. If we collect identifying information from you, we will protect that information with controls based upon internationally recognized security standards, regulations, and industry-based best practices.


CANDORPAY maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection.  If you suspect a website is pretending to be a CANDORPAY website (also known as “spoofing”)  do not enter personal information but instead contact us through a phone number you know is associated with your account at CANDORPAY, or by emailing


Changes to this Statement


This Statement describes CANDORPAY’s current online privacy practices.  CANDORPAY may change its online privacy practices in the future and we may revise this Statement to reflect material changes.  This Statement was last revised June 1, 2017, and is effective as of that date.


Report Fraud on Your Account


Contact us immediately if an unauthorized person has accessed your online accounts


Report Suspicious Phishing E-mail


Ignore e-mails requesting your CANDORPAY account or sign in information.  If you believe you have received a phishing e-mail, forward the e-mail to



Tel: (847) 376-2749

Fax: (847) 423-2061 

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