CANDORPAY Online & Mobile Privacy Statement
CANDORPAY is committed to your privacy. Our goal is to maintain your trust and conﬁdence when handling personal and ﬁnancial information about you.
This U.S. Online & Mobile Privacy Practices Statement (“Statement”) describes CANDORPAY’s online and mobile privacy practices and applies to anyone who visits our websites or CANDORPAY-branded social media sites or pages, or uses our mobile applications. The term "CANDORPAY" or "we" or "us" or "our" in this Statement means aﬃliates or subsidiaries of CANDORPAY linking to this Statement.
By using this website or CANDORPSY'S online services or our mobile applications, you agree to the terms and conditions of this Statement.
Information We Collect
When you use our website or our mobile applications, we may collect data from you that generally fall into one of two categories:
“Personal Information” - Personally identiﬁable information you provide to us such as your name, mailing address, email address, telephone or wireless phone number, social security number (used for identiﬁcation purposes), or other information that identiﬁes you.
“Online/ Mobile Activity Data” - Data such as your IP address, your browser type and language, and your display/ screen settings; data about how you use our website and how you interact with our website and mobile advertisements; data about your mobile device; advertising identiﬁers; geolocation data; social media preferences and other social media data; and other data that may be aggregated and/or de-identiﬁed (information that doesn’t identify individual consumers/customers).
How We Collect Information
When You Use or Visit Our Website, Online Services and Mobile Applications
CANDORPAY may collect information about you when you browse our website or use our online services. We may collect Personal Information when you voluntarily provide it to us through forms on our website or in our mobile applications, such as employer information, employee information and login pages for online services or mobile application access.
When You Use Our Mobile Applications
Additionally, CANDORPAY may collect Online/Mobile Activity Data when you access our mobile applications or use the browser on your mobile device to access our website or online services. For example, if you have enabled location services on your mobile device, we may collect geolocation data from your device.
When You Use Our Social Media Pages
You are also subject to this Statement and our social media guidelines when you visit our oﬃcial social media pages.
How We Use Information
We may use Personal Information and Online/Mobile Activity Data we have collected for a variety of reasons. For example, we may use this type of data:
To enable you to subscribe for CANDORPAY products or services
To enable you to use online tools or perform certain online reporting
To service and manage your online accounts including responding or updating you on inquiries or to contact you about your online accounts or services subscriptions
To oﬀer you special products and services and deliver advertisements to you in the form of banner ads, splash ads (ads that appear as you sign on or sign oﬀ of your online accounts) or promotions based on your location
To verify your identity and/or location to allow access to your online accounts, online reporting and assist us in taking data security precautions and to engage in fraud prevention/detection
For business purposes, including data analysis, to improve, personalize, optimize your website browsing and mobile application experiences by examining which parts of our website you visit or which aspect of our mobile applications you ﬁnd most useful, and to improve existing or develop new products and services
To comply with federal, state or local laws; civil, criminal or regulatory investigations; or other legal requirements
To share with companies within the CANDORPAY family and with trusted third parties who are contractually obligated to keep such information conﬁdential and to use it only to provide the services we have asked them to perform.
Managing Your Online and Mobile Preferences
You provide Personal Information to us on a voluntary basis and are not required to provide it in order to browse our websites. If you provide us with Personal Information to obtain a consumer product or service from us, our CANDORPAY Privacy Notice will govern how we share your Personal Information with our aﬃliates and third parties and will enable you to opt out of certain types of sharing.
Online Tracking & Advertising on our Sites or Apps
As you access our online services over time, cookies and similar technologies such as web beacons allow us to collect information such as browser type, pages visited, preferences, and your relationship with us. CANDORPAY may customize content and advertisements for our products and services on the websites or mobile apps we own. In order to make the content and advertising as informative and useful as possible, we may use information about your relationship with us (such as number of accounts and subscriptions or location). Currently, for online advertising purposes, our website does not respond to browser “do not track” signals, but these signals may be used for fraud prevention. However, if you choose, you can set your website browser to inform you when cookies are sent or you may choose not to accept cookies. Your decision not to accept cookies could limit access to some of the services and oﬀers that are available on our website. You also may not receive advertising or other oﬀers from us that may be of interest to you.
Some mobile devices come with a non-permanent advertising identiﬁer or ID which gives companies the ability to serve targeted ads to a speciﬁc mobile device. In many cases, you can turn oﬀ mobile device ad tracking or you can reset the advertising identiﬁer at any time within your mobile device privacy settings. You may also choose to turn oﬀ location tracking on your mobile device. By turning oﬀ ad tracking or location tracking on your mobile device, you may still see the same number of ads as before, but they may be less relevant because they will not be based on your interests.
Behavioral Advertising on Third Party Sites
Certain CANDORPAY partners may use unique cookies to collect Mobile/Online Activity Data on our website or mobile applications to advertise on third party websites CANDORPAY products and services that may be of interest to you. Our partners are subject to their own privacy policies. Additionally, we may partner with websites like Google and Yahoo to display ads to you based on search terms you use on those websites. Please review the privacy policies of those websites for instructions on how to limit these ads.
Please note that you may still receive general online advertising from CANDORPAY even after you adjust your ad preferences with certain web search engines. Such advertising, however, will not be based on Online/Mobile Activity Data or search term information.
If we send you an email advertisement, it will include unsubscribe option to opt out of receiving such emails in the future. If you are a customer and you elect to opt out of receiving email advertisements, we may still send you emails about your account relationships with us. To opt out of receiving email advertisements, you may submit your request at email@example.com. If your name was previously selected for any of our upcoming email oﬀers, it is possible for you to receive information from CANDORPAY up to 30 business days after your request has been submitted.
If you receive an email that claims to be from us but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail. Instead forward it to us at firstname.lastname@example.org then delete it.
Updating Your Information
Keeping your account information up-to-date is very important. You may review, or update certain account information by logging into your account online. If you cannot change the incorrect information online, or you prefer to request changes oﬄine, please use the Contact Us option on our website, or call or write to us using the contact information listed on our website.
Our websites may include links to third-party websites. These third parties are not subject to this Statement or to the CANDORPAY Privacy Notice. Whenever you visit a third-party website, you should review its privacy notice.
At CANDORPAY, we make your safety and security a top priority and are committed to protecting your personal and ﬁnancial information. If we collect identifying information from you, we will protect that information with controls based upon internationally recognized security standards, regulations, and industry-based best practices.
CANDORPAY maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is pretending to be a CANDORPAY website (also known as “spooﬁng”) do not enter personal information but instead contact us through a phone number you know is associated with your account at CANDORPAY, or by emailing email@example.com.
Changes to this Statement
This Statement describes CANDORPAY’s current online privacy practices. CANDORPAY may change its online privacy practices in the future and we may revise this Statement to reﬂect material changes. This Statement was last revised June 1, 2017, and is eﬀective as of that date.
Report Fraud on Your Account
Contact us immediately if an unauthorized person has accessed your online accounts
Report Suspicious Phishing E-mail
Ignore e-mails requesting your CANDORPAY account or sign in information. If you believe you have received a phishing e-mail, forward the e-mail to firstname.lastname@example.org.